Shipping & Returns

SHIPPING & ORDER CONFIRMATIONS: The Mad Spinner™ will make every effort to fulfill your order as soon as possible, generally within 2-3 business days. Shortly after placing your order, you will receive an email from us confirming receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance by The Mad Spinner, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order. We are able to ship items within the U.S., including Alaska and Hawaii. International shipments can be made. Surcharges may apply. The Mad Spinner™ is not responsible for any additional taxes (VAT or other) that may be imposed by the country your order is being shipped to.

SHIPPING RATES: Depends on weight of order and ship to locations. Any and All Import Taxes are NOT included in the shipping rates and are the sole responsibility of the recipient to pay if any.

RETURN POLICY & WARRANTY: All sales are FINAL with exception to mechanical defects. In the case of a mechanical defect, all returns must be shipped freight prepaid, and any credit due will be determined upon inspection by The Mad Spinner™. Approved returns will be credited; replacement merchandise must be re-ordered. We shall under no circumstances be liable for incidental or consequential damages.

DAMAGED/MISSING SHIPMENTS: Please inspect your shipment upon delivery! Any missing items must be reported to The Mad Spinner™ within 5 business days of receipt of shipment. Any items not reported missing within this timeframe cannot be refunded. Packing lists are included with each shipment detailing what items should be included in the package(s). Freight-damaged packages should be either refused to the carrier or the damage made aware to the delivery driver. Freight damage must be reported within 5 business days of delivery as there is a limited time for freight claims. Please inspect package contents for obvious damage and to insure that contents on the packing list are present.

DISCLAIMER: The Mad Spinner™ will not assume responsibility for any damages to, or viruses that may infect, your computer equipment while browsing this site or downloading material or information. Neither The Mad Spinner™ nor our website creators are liable for any direct, incidental, consequential, or punitive damages relating to your access to, or use of, our website and materials.